Privacy Policy Introduction

This privacy policy is for this website www.med-outcomes.com and served by MedOutcomes and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

Use of your personal data

We might process data about your use of our website (usage data). The usage data may include a part of your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing website usage. The processing of this data is based on our legitimate interests, which is monitoring and improving our website and services.

We might process the information included in your personal profile on our website (profile data). The source of the profile data is you. The profile data may include your name, telephone number, email address, year or date of birth, city and county of residence. This information is only being processed for inviting you to take part in market research studies. The processing of this data is based on consent (upon registering you are provided with these Terms and Conditions and you agreed with them). You are not able to not agree with these Terms and still register, as this website is a tool for recruiting and has no other utilities. For you to take part in studies you need to consent to providing us with your profile data.

We might process the personal data you provide over the course of applying for the market research study and during the screening process (service data). The source of the service data is you. The service data may include, but is not limited to, your educational or employment details, interests, gender, hobbies and habits. This information is only being used for the study you choose to apply to. Information you provide during the market research study is also exclusively being used for that research study. The processing of this data is based on your consent. During the registration on our website you agree that we process your data for market research purposes, during the screening process you give your consent for providing the data for market research purposes.

We might process information within any enquiry you submit to us regarding our services (enquiry data). The enquiry data may be processed for the purposes of responding to your enquiry in the best possible manner. The processing of this data is based on proper administration of our business.

We might process information relating to transactions, including paying your incentive after the market research study is completed (transaction data). This transaction data may include your contact details, and transaction details. We are processing this data for providing you with the incentive you earned for taking part in the market research study. Our legitimate interest in processing this data is the administration of our business and the performance of an arrangement between you and us.

We might process your data when you unsubscribe, or request not to be emailed by us anymore. When we receive a request like this your data is transferred to a Do Not Contact list. This data may include your name and contact details. These details are kept in our system to make it possible for us to respect your wishes and not contact you again. This is the only way we can comply with your wish not to be contacted again.

We might process information contained in any communication that you send to us (correspondence data). The correspondence data might include communication content and metadata associated with said communication. This data may be processed for the purposes of communicating with you and record-keeping. Our legitimate interest in processing this data is the administration of our business and communication with you.

When necessary, we might process any data listed in this policy in following cases:

• For the exercise, defence or establishment of legal claims, either in an out-of-court or administrative procedure, or in court proceedings. The processing of this data is based on the protection of our legal rights, your legal rights and the legal rights of others;
• For the purposes of obtaining professional advice, obtaining and maintaining insurance coverage or managing risks. The processing of this data is based on protection of our business against risk;
• For complying with legal obligations, and to protect your interests or interests of another person.

Please do not provide us with any other person’s personal data, unless asked to do so.

Providing your personal data to third parties

Your Transactional data may be handled by our payment service providers through online banking and a gift card platform. We only share the data that is necessary for the purposes of processing payments, refunds or dealing with issues relating to those payments and refunds.

We might process your data listed in this section (when necessary) for complying with legal obligations, and to protect your interests or interests of another person.

International transfers of your personal data

Our company has offices in London (United Kingdom).

The hosing facilities for our website are situated in the United Kingdom.

Retaining and deleting personal data

Personal data that we process for any purpose or purposes will only be retained as long as is necessary in relation to the purpose for which it was gathered. The information you provided when you registered on the MedOutcomes project / MedOutcomes website and any further information you provide, will be retained on the basis that it will allow us to assess you against the participant needs of clients for their projects. The data will be retained as long as you do not withdraw your consent. We might periodically contact you to ask you to check that the information in your profile is up-to-date.

We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.

Updates to this policy

This Privacy Policy could be updated from time to time, and a new version will be published on our website. By checking this page occasionally, you can follow those changes and ensure you are happy with this policy.

If we make any significant changes to our policy, you will be notified via email or otherwise.

Know Your Rights

This is a description of the rights you have under the General Data Protection Act. Please note that not all details are included here, and that you should read relevant laws from the authorities for a full explanation.

Your principal rights under data protection law are:

• The right to access;
• The right to rectification;
• The right to erasure;
• The right to restrict processing;
• The right to object to processing;
• The right to data portability;
• The right to complain to a supervisory authority;
• The right to withdraw consent.

You have the right to know if we process your personal data, additionally, you have the right to access that data. You also have the right to know the details of which kind of data we are processing, why are we processing it and who is receiving that data. If the rights and freedoms of other people are not affected, we can provide you with the copy of your personal data.

If any of the personal data, we have on you is inaccurate you have a right to have it rectified. If any personal data is incomplete, you have a right to ask for it to be completed.

There are some cases when you have the right to erasure of your data without delay:

• If you decide to withdraw consent you have previously given for the data processing;
• If the processing is for direct marketing purposes;
• If your data has been unlawfully processed;
• If you object to the processing under the rules of applicable data protection law;
• If your data is no longer necessary for the purpose which it was processed.

There are also some exclusions to the right to erasure, they include times where processing is necessary, such as: for compliance with a legal obligation; for excursing the right of freedom of expression and information; or for the exercise, defence or establishment of legal claims.

There are some cases when you have the right to restrict the processing of your data:

• If processing in unlawful, but you oppose erasure;
• If we no longer need to process your data, but you need it for exercise, defence or establishment of legal claims;
• If your data is inaccurate;
• If you have objected to processing but are still waiting the verification of that objection.

If the processing has been restricted, we may continue to store your data. However, we will only process it in following cases:

• With your consent;
• For reasons of important public interest;
• For exercise, defence or establishment of legal claims;
• For the protection of the rights of another natural or legal person.

You have the right to object to processing of your data for direct marketing purposes (including profiling). If such objection is made, we will stop processing your data for this purpose.

You have the right to receive the data we are processing (with your consent or when the processing is necessary for the performance of our arrangement/contract, or to take action at your request before entering into an arrangement/contract), and when that data processing is being carried out by automated systems, you have the right to receive data in a structured, commonly used and machine-readable format. Please note that this does not apply where it would affect the rights and freedoms of others.

If you believe that processing of your personal information is going against the applicable data protection laws, you have a right to complain with a supervisory authority responsible for data protection. You can do that in the EU member state of your residence, your place of work or the place of alleged violation.

If the basis for our processing of your data is consent, you have a right to withdraw that consent at any time. Withdrawal cannot affect the lawfulness of processing prior to withdrawal.

You may exercise any of your rights listed here by contacting us through any method listed below.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

Our website uses Google Analytics to monitor the use of the website. Google Analytics collects information about website use via cookies. This information is then used to create reports about the website usage. You can read Google’s privacy policy at: https://www.google.com/policies/privacy/.

Managing cookies

Your browser will probably allow you to refuse to accept cookies, and even to delete them. The method for this is different depending on the type and the version of your browser. All information regarding blocking and deleting of cookies for various browsers can be found at following links:

• Chrome: https://support.google.com/chrome/answer/95647?hl=en
• Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Opera: http://www.opera.com/help/tutorials/security/cookies/
• Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
• Safari: https://support.apple.com/kb/ph21411?locale=en_US
• Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

We would not advise blocking all cookies, as it can have a negative impact on the usability of some websites.

Contact Information

This website is owned and operated by MedOutcomes Ltd.

We are registered in England under registration number 11422513 and our ICO Reference is ZA434003. Our registered office is at 3rd Floor 86-90 Paul Street, London, England, EC2A 4NE, United Kingdom.

You can contact us:

• by post to 3rd Floor 86-90 Paul Street, London, England, EC2A 4NE, UK;
• by telephone, on +44(0) 1227 741049 from 9:00am to 7:00pm GMT;
• by email, using info@med-outcomes.com.